Terms of Service

These Terms of Service ("Terms") govern access to and use of the BadaBiz platform (the "Platform," "we," "us," or "our"), including our website, storefronts hosted on our infrastructure, and any related mobile applications. By creating an account, listing a product, running a storefront, or placing an order, you agree to these Terms.

1. What BadaBiz Is

BadaBiz is a B2B2C wholesale dropshipping platform. It connects three kinds of participants:

• Sellers (Suppliers) — businesses that list products, hold inventory, and fulfil orders.
• Merchants (Resellers) — businesses that operate a storefront on our platform, import Seller products, and set their own retail price.
• Customers — individuals who purchase from a Merchant's storefront.

BadaBiz itself does not manufacture, own, or hold stock of any product listed on the Platform. We provide the technology, payment, logistics-coordination, and compliance infrastructure that connects Sellers, Merchants, and Customers.

2. Eligibility & Account Registration

You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to register an account. Sellers and Merchants must complete KYC verification, including GSTIN and bank account verification, before their account is fully activated. Providing false, incomplete, or misleading information during onboarding is grounds for immediate account suspension.

3. Product Listings

Sellers are solely responsible for the accuracy of their product listings — name, description, images, category, brand, HSN code, GST rate, pricing, and inventory. Every new listing and every substantive edit to a live listing goes through an admin review before it becomes visible to Merchants or Customers. Listing counterfeit goods, items that infringe third-party intellectual property, or goods in a category we have restricted is strictly prohibited and will result in the listing being rejected and the account being reviewed for suspension.

Merchants may import a Seller's approved listing into their storefront and choose which variants to carry, but may not edit the underlying product data — only their own retail price. This is enforced at the platform level, not only in the interface.

4. Pricing, Commission & Fees

BadaBiz charges a flat platform commission on every order, calculated on the base wholesale price plus shipping, along with a payment gateway processing fee. The exact current rates are shown in your Seller or Merchant dashboard and in your order-level payout breakdown at all times — we do not change these without prior notice to affected accounts.

A Merchant's retail price can never be set below the price floor (base price + shipping + commission + payment gateway fee); this is validated automatically at the point of import and at the point of any price change.

5. Payments & Checkout

All Customer orders on BadaBiz are prepaid. We do not offer Cash on Delivery on any storefront, for any order, without exception. Payment is collected securely through our payment gateway partner at the time of order confirmation.

6. Order Fulfilment & Blind Dropshipping

BadaBiz operates on a blind-fulfilment model: a Customer only ever sees the Merchant's brand. Invoices, packing slips, and shipping labels are generated centrally and never reveal the Seller's identity to the Customer, and a Seller never receives the Customer's full contact details beyond what is required to pack and dispatch the order.

7. Cancellations & Returns

Our cancellation and returns policy is set out in full in our Returns & Refund Policy, which forms part of these Terms.

8. Payouts

Seller and Merchant payouts are released on an escrow basis, with the exact hold period and any accelerated-tier eligibility shown in your dashboard. Payouts are never withheld arbitrarily — any hold beyond the standard schedule (for example, pending a fraud review) will always be visible in your account with a stated reason.

9. Account Suspension & Termination

We may suspend or disable an account for a breach of these Terms, confirmed fraud, repeated policy violations, or a legal requirement to do so. Suspension blocks further activity on the account; it does not delete your historical orders, invoices, or financial records, which we are required to retain under applicable tax law regardless of account status. You may request closure of your own account at any time — see our Privacy Policy for how we handle such a request.

10. Intellectual Property

The BadaBiz name, logo, platform design, and underlying software are our property or that of our licensors. Content you upload (product images, descriptions, storefront branding) remains yours, but you grant us a licence to display, reproduce, and distribute it as necessary to operate the Platform — for example, showing a Seller's product image on a Merchant's storefront.

11. Limitation of Liability

BadaBiz provides the platform, payment coordination, and logistics infrastructure connecting Sellers, Merchants, and Customers. To the fullest extent permitted by law, our liability for any claim arising from use of the Platform is limited to the amount of commission or fees we actually collected on the specific order or transaction giving rise to the claim. We are not liable for indirect, incidental, or consequential losses.

12. Indemnification

You agree to indemnify and hold BadaBiz harmless against any claim, loss, or expense arising from your breach of these Terms, your product listings, your storefront content, or your violation of applicable law.

13. Grievance Redressal

If you have a complaint about the Platform itself, our named Grievance Officer — published in the site footer along with contact details and the statutory acknowledgment/resolution timeline — is available to help, separately from order-level support.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts at the location of our registered office, as published on our website.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to registered accounts in advance of taking effect. Continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms can be directed to our support team from within your account, or to the Grievance Officer contact published in the site footer.