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Returns & Refund Policy

Effective

This policy explains when a Customer can cancel an order, and when a return or refund is available, on any storefront hosted on BadaBiz.

1. Our Baseline Policy: Strict No Returns

Because every order is made to a specific Customer's address from a Seller's live inventory, we do not accept returns for a change of mind, incorrect size or fit expectation, or any other reason unrelated to the condition of the item you actually received. Please review product details, images, and variant options carefully before completing your purchase.

2. The Exception: Wrong Item or Damaged Item

If the item you received is genuinely the wrong product, or arrives damaged, you can raise a claim through the Resolution Center on your order's tracking page. To keep this process fair to both Customers and Sellers, every claim requires:

  • Clear photo or video evidence of the item as received.
  • The claim to be raised within the claim window shown on your order's tracking page (visible from the moment your order is marked delivered).

Your evidence is checked against the Seller's own pre-dispatch unboxing photo — proof the item left our fulfilment process in good, correct condition — so that a genuine claim can be verified and approved quickly.

3. Cancelling an Order

You can cancel an order yourself, free of charge, at any point before it has been packed and handed to our courier partner — this option is available directly from your order's tracking page. Once an order has shipped, it can no longer be cancelled; from that point, the options are a delivery refusal (see below) or a Resolution Center claim after delivery, for a genuine Wrong/Damaged issue only.

4. Refusing Delivery

Refusing an order at the door after it has shipped is treated differently from a pre-shipment cancellation, since shipping cost has already been incurred either way. It does not automatically qualify for a full refund in the same way a pre-ship cancellation does, and is tracked as part of your account's order history.

5. How a Refund Is Paid

Every order on BadaBiz is prepaid, so every approved refund — whether from a pre-ship cancellation or an approved Resolution Center claim — is returned to your original payment method. We do not issue store credit in place of a refund you are entitled to, and we do not offer Cash on Delivery, so there is never a cash refund to arrange.

6. What Happens If a Claim Is Rejected

If a claim doesn't match the evidence on file (for example, the photo doesn't correspond to what was actually shipped), it will be declined with a specific, stated reason — never a generic "rejected" with no explanation — and you will be able to see exactly why.

7. Questions About a Specific Order

For anything about a specific order — including a claim already in progress — the fastest path is your order's own tracking page. For anything else, our support team is reachable from your account.